1. Agreement to These Terms
By accessing PhorMind websites, applications, APIs, connectors, workspaces, or related services, you agree to these Terms. If you use PhorMind on behalf of an organization, you represent that you are authorized to bind that organization.
2. The Service
PhorMind helps teams connect business systems, index authorized knowledge, ask questions with source citations, manage chat history, run specialized agents, configure model providers, expose governed MCP tools, and maintain security controls such as tenant isolation, roles, groups, document ACLs, approvals, audit logs, and governance review queues.
3. Accounts and Workspaces
You must provide accurate account information, keep credentials confidential, and promptly report unauthorized use. Workspace administrators are responsible for invited users, tenant settings, connector scopes, model-provider configuration, data retention, billing choices, and compliance with internal policies.
4. Customer Content and Connected Systems
“Customer Content” means data, files, messages, prompts, metadata, connector output, agent instructions, tool payloads, feedback, and other material submitted to or processed by PhorMind for a workspace.
- You retain ownership of your Customer Content.
- You grant PhorMind the rights needed to host, copy, process, transmit, index, retrieve, display, summarize, generate responses from, secure, and support Customer Content for the service.
- You are responsible for connector credentials, source-system permissions, data scopes, retention choices, user membership, and access-control configuration.
- You represent that Customer Content and your use of PhorMind do not violate law, third-party rights, or agreements with your source systems or model providers.
5. Acceptable Use
- Use PhorMind only in compliance with applicable laws, contracts, privacy obligations, and workplace policies.
- Do not upload or connect information unless you have the right to use it with PhorMind and the configured model providers.
- Do not attempt to bypass authentication, tenant isolation, RBAC, document ACLs, approval workflows, rate limits, or security controls.
- Do not use PhorMind to infringe intellectual property rights, send spam, distribute malware, scrape the service, attack systems, or access data without authorization.
- Do not use prompts, agents, connectors, or tools to extract secrets, evade safety controls, impersonate others, or perform harmful or deceptive activity.
- Do not rely on PhorMind as the sole basis for legal, medical, financial, employment, safety-critical, or other high-impact decisions.
6. AI Outputs, Agents, and Tools
- AI outputs may be incomplete, inaccurate, outdated, or inconsistent even when citations are shown.
- Agents may call tools, retrieve content, draft communications, query approved read-only data sources, or prepare actions according to workspace configuration.
- Risky actions may require approval, but you remain responsible for reviewing outputs, tool payloads, and final decisions before use.
- PhorMind may route requests to configured third-party or customer-managed model providers. Those providers may have separate terms, privacy practices, and usage limits.
7. Third-Party Services
PhorMind may interoperate with third-party applications, identity providers, connector sources, model providers, payment processors, cloud services, and MCP servers. We are not responsible for third-party services, and your use of them is governed by the terms, permissions, settings, fees, and privacy practices of those providers.
8. Fees, Trials, and Subscriptions
Paid features, usage limits, seats, storage, connector access, and trial periods are described in the applicable plan, order, or in-product notice. You are responsible for charges, taxes, and usage generated by your workspace.
9. Ownership and Feedback
PhorMind and its licensors own the service, software, user interface, documentation, models, workflows, and related intellectual property, excluding Customer Content. If you provide feedback or suggestions, you grant us permission to use them without restriction or compensation.
10. Confidentiality
Each party may receive non-public information from the other. The receiving party will use reasonable care to protect confidential information and will use it only to perform under these Terms, support the service, comply with law, or as otherwise permitted in writing.
11. Suspension and Termination
You may stop using PhorMind at any time. We may suspend or terminate access if you violate these Terms, create security or legal risk, fail to pay required fees, or if continued service would harm PhorMind, customers, users, or third parties.
12. Disclaimers
PhorMind is provided “as is” and “as available” to the maximum extent permitted by law. We disclaim implied warranties, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, error-free operation, and accuracy of AI outputs or retrieved content.
13. Limitation of Liability
To the maximum extent permitted by law, PhorMind will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, lost business, service interruption, or substitute services.
14. Indemnity
You will defend and indemnify PhorMind from claims, damages, liabilities, costs, and expenses arising from your Customer Content, connected systems, violation of these Terms, misuse of the service, or infringement of third-party rights.
15. Changes and Contact
We may update these Terms by posting a revised version with a new last updated date. Continued use of PhorMind after changes become effective means you accept the updated Terms. For questions, contact privacy@phormind.com.